Shipping policy
At Vibes, we want your AEGIS™ to reach you quickly and reliably. This policy explains how and when we ship, and what to expect once your order is on its way. It sits alongside your rights under the Australian Consumer Law, which nothing in this policy limits.
Where We Ship
We currently ship within Australia only. We do not offer international shipping at this time.
Shipping Cost
Shipping is free on all standard orders within Australia. There are no minimum spend requirements and no hidden handling fees.
Processing & Dispatch
We aim to dispatch orders as quickly as possible, and orders are typically dispatched the same business day. Dispatch timing is at our discretion and may vary during peak periods, sales, or for operational reasons. Orders placed on weekends or public holidays are dispatched on the next business day. Subscription orders are dispatched on the same basis each time they renew.
Delivery Time
Once dispatched, orders are sent via Australia Post or our nominated courier. Estimated delivery times are:
- Standard shipping: 2 to 5 business days
- Express shipping: 1 to 2 business days
Delivery times depend on your location, and regional or remote areas may take longer. These timeframes are estimates provided by the carrier and are not guaranteed.
Delays Outside Our Control
Once an order leaves us, delivery is handled by the carrier. We are not responsible for delays, disruptions, or issues that occur once a parcel is in the carrier's hands, including carrier delays, weather, incorrect address details, or peak-period congestion. While we can't control these, we'll always help you follow up with the carrier to resolve any problem.
Order Tracking
Once your order is dispatched, you'll receive a confirmation email with tracking details so you can follow your parcel through to delivery. If you haven't received tracking within 3 business days of ordering, please contact us at info@vibes-products.com.
Incorrect or Incomplete Addresses
Please make sure your shipping address is correct at checkout. We're not able to redirect a parcel once it's been dispatched. If an order is returned to us due to an incorrect or incomplete address, we'll contact you to arrange re-delivery, which may incur an additional shipping cost.
Lost Parcels
If your parcel hasn't arrived within the expected timeframe, please get in touch at info@vibes-products.com with your order number and we'll work with the carrier to locate it. We'll always do our best to make sure you receive what you paid for.
Damaged in Transit
If your order arrives damaged, please contact us within 7 days of delivery at info@vibes-products.com with your order number and a photo. We'll arrange a replacement at no cost to you. This is covered in more detail in our Refund Policy.
Contact
Questions about shipping or your order? Email us at info@vibes-products.com and we'll help.